Account Supervisor

Position Purpose:

The Account Supervisor is responsible for managing junior staff, as well as efficiently and effectively driving pieces of large client accounts and the entirety of small accounts. 

Primary Outcomes:

• Directing and overseeing the work of all Associate-level team members, providing leadership, guidance, editing and constructive feedback
• Serving as a career mentor (supervisor) to one or more Junior Associates and Associates
• Counseling clients directly on media strategy and other daily PR needs
• Editing client-ready research documents developed by more junior staff on a variety of complex issues
• Leading account brainstorming sessions, developing media-savvy plans and creating initiatives that improve the public’s perception of the client
• Regularly reporting project updates and identifying ways to advance ongoing initiatives for clients that will grow relationships
• Ensuring accounts remain within budget parameters, identifying and addressing - or proactively raising to senior staff as needed - over/underservicing examples on a timely basis
• Active participation in group director meetings including monthly staffing and business review sessions
• Evaluating client opportunities to take advantage of their positioning or to create a footprint in the realm of the larger industry
• Ensuring more junior team members have a general knowledge of clients’ goals and business priorities in order to contribute to the strategic and creative development of tactical programming
• Assigning and editing various writing assignments (press releases, media advisories), research, media relations (including developing strategic and creative pitch angles, story ideas and placing positive stories), speaking opportunities and other credentialing/earned media projects
• Editing data presented to client for regular reporting
• Overseeing team members developing, managing and maintaining strategic media lists, editorial calendars and other important client infrastructure items
• Executing communications programming on smaller accounts and reporting results to group directors
• Executing communications programming under the direction of a Vice President on larger client accounts
• Deep understanding of clients’ businesses and regular generation of new ideas across assigned accounts
• Deliberately and demonstrably contribute to Greentarget’s administrative and business priorities, via provided paths (e.g. operational team, pro bono work, blog writing, networking events, new business pitches, GT innovation initiatives, firm-branded research or content)
• Articulation and consistent demonstration of GT’s Client Engagement Process and GT Way

Job Skills and Requirements:

• Excellent media relations skills
• Excellent written and verbal communication skills
• Excellent organizational and planning skills
• Strong knowledge of online/digital media platforms
• Excellent problem solving skills, with the ability to prioritize and perform multiple tasks in time critical situations
• Track record of consistently meeting deadlines, demonstrating ownership for assignments, recommending amplification for assigned work and overseeing junior employees
• Demonstrated specialized industry knowledge and an understanding of clients’ businesses
• Ability to be discreet and maintain confidentiality
• Ability to manage up and seek assistance when appropriate
• Ability to build rapport, work effectively, collaborate within a multidisciplinary team, and to lead teams, with all levels within the organization, as well as the ability to work independently
• Strong track record of building relationships and handling requests with professionalism and diplomacy
• Highly self-motivated, resourceful and detail-oriented
• Comfortable working within a fast-paced, dynamic environment

Education and/or Experience:

• Bachelor’s degree
• 4-7 years client service experience, preferably in an agency
• Computer literacy, including fluency in Word, Excel & PowerPoint